A well-defined and communicated scope statement is one of the primary methods of managing a client's often-changing expectations of what they will ultimately receive from a project. This is developed during the proposal phase of the project and is included within the more comprehensive scope of work document. There are really two types of scope statements, each serving a different purpose in clarifying scope and expectations of a project and its deliverables.
- The first is a product or deliverable scope statement;
- the second is a project scope statement.
The deliverable and project scope statements should be developed in conjunction with the site-survey process and verified during the subsequent field verification audit process. Both of these are opportune times to visually communicate to clients what will and what not will be delivered by the integrator, as well as and who will and who will not be responsible for the implementation effort.